1C service

Any software periodically requires the attention of an expert. This is due to the fact that various minor errors accumulate in the process of operation – it is they that at some point lead to «accidents» and malfunctions in work. 

Even more attention requires such a complex and multi-tasking system as 1С: this is why today the service of 1С is in demand today. Those who believe that it is necessary to install the necessary configuration one day and teach their employees to work with the service for normal operation will have to upset. If your software is not up-to-date and updated, then it will become unfit for work after a while. Why?

There are several reasons, the main ones are: 

• Updates. After the release of the new program or version in the process of working with them, there are small defects, errors and developers errors (since everything is foreseen in the test mode is impossible), which are gradually eliminated. Certain deficiencies can also be made during the implementation of the system.  In addition, as already mentioned above, mistakes are made by the employees of the company during the work process – they all accumulate and eventually lead to failures.  In turn, professional service 1C  involves the timely detection and elimination of such errors, and making the necessary updates.
• Actualization. Services 1C are directly related to the law. The latter often undergoes various changes, in particular, the forms of reports may change, or significant changes in the taxation system may occur. The 1C escort,  which in the best case should be carried out regularly, also implies an update or updating of the legislative component.
• Developments. In the process of using different configurations of 1C, there can be significant changes in the enterprise itself, for example, expansion of the scope of activity. In this case, there is a need to extend the functionality of the program.

Of course, an enterprise may have its own employee in its staff who will be responsible for servicing 1C, but this approach is only suitable for large organizations with large turnover. In the overwhelming majority of cases, software maintenance is carried out by specialized companies in the format of subscription services – this is a more rational option, which also ensures the quality of work. 

What works are carried out within the service 1C? 

Company Mag-geek offers several packages of user services so that each client can choose the optimal solution in terms of volume and cost from the point of view of his business. 

• Term of the contract - 3, 6 months
• Payment for services is carried out in the form of prepayment
• Closing of the executed services is carried out after the end of the service package period
• The minimum amount of work on departure is 2 hours
• Prices are indicated in UAH

The 1C program maintenance package may include

• Provision of qualified, accessible for the understanding of the Customer consultations.
• Carrying out work related to the completion of the system (for example, expanding functionality or creating additional reports).
• System update.
• Carry out routine maintenance, including backup.
• Administration of the system.
• The solution of urgent problems - for example, in the event of a system failure.

Within the packages, such services can be performed

• Connection of the product «1С:Звiт» (product for the formation and transmission of electronic reporting)
• daily backup of the server database
• weekly backup of the file database
• updating of typical configurations
• 1C: Enterprise platform update
• administration of the list of users
• advice on the use of PP 1C remotely and / or in the client's office according to the conditions of the selected package
• control the correctness of the reflection of business transactions in the database
• For the Premium 100 package: testing of databases, preparatory work before the closing of the period (re-execution of documents (restoration of consecutive batches and calculations), error analysis and recommendations for their elimination).

Counseling can be carried out either by phone or by using a remote connection to the Customer's database (including the user's desktop), as well as at the client's office.

Administration «Package»

The «Administration» package is designed for companies that do not have full-time technical specialists who know «1C: Enterprise 8» and are able to administer the system, as well as support users (consulting). Also this package can be interesting at the initial stage of work with the new system (or at the implementation stage) to companies that have relevant specialists who simply need initial help in carrying out all necessary work with the database.

Administration includes the following services:

• Information and technological support of the company "1С" (1С:ITS)
• Connection of the product «1С:Звiт» (product for the formation and submission of electronic reporting)
• database backup
• updating of typical configurations
• 1C: Enterprise platform update
• testing databases and correcting data integrity errors
• checking the availability and correctness of data in the IS, affecting the correct record keeping
• restore databases from a backup
• software installation
• installation and administration of 1C application servers
• administration of the list of users
• setting up interfaces and user access rights
• consultations on the use of 1C software products in the client's office and by phone
• determination of individual accounting settings in 1C software products

Counseling can be carried out either by phone or by using a remote connection to the Customer's database (including the user's desktop), as well as at the client's office.

Service 1s cost

The cost of the «Administration» package depends on the number of users (the number of client licenses), the number of databases and the degree of their completion, as well as the composition of the set of services, and therefore is calculated individually for each company.

The final list of works is coordinated and approved by the Customer and the Contractor.